Questions...1. Shelly Portera. My TV was last gen in this model. What a shame as I bought it due to the good reviews online…but apparently that was just for picture quality not reliability. I can't believe how many people have this issue. Roku provides the simplest way to stream entertainment to your TV. Thanks, 07/11/2020 by I do think the problem started with the TCL software update I have read about a few months ago. If you start to notice your picture getting progressively dimmer, take it as a fair warning that your LCD's backlight is just about ready to quit.Many DLP TVs have a lamp icon on the TV frame. 55" sound only. I took a chance this was it for the cost. 5 days agoFebruary 20, 2021 by Just search your model on how to reset. thanks to caroline and ron for your combined tips. The TV should start a reset and will likely turn on and off two or three times. When you say "is powered off overnight." In any situation, consider the TV's age and deals on new TVs before deciding.For more tips or to find a qualified service professional, visit us at Repair.com. 3. Same issue. My father bought the TCL 55" Class - 6-Series - 4K UHD LED LCD TV from Costco in December 2019. 4. Reboot it by turning off your TV and unplugging the receiver. Serenity Estates, 09/09/2020 by At startup I could see the Roku launch screen just fine for a half second, then black. Sometimes one of those options works, other times no. Next morning I get audio but no video. Could you please list ALL tools you needed? We have found repair kits for the power supply and back lights for just over 100 bucks should you elect to go the DIY route. Another fix is sports mode. First try (which didn’t work for me), if you are able to still see the TV’s menu (not your cable or blu-ray menu). Just search your tv model & 'LED Strips replacement'. Tv is less than 2 years old 55 inch roku smart TCL. Unplug tv, press reset button on the side of tv ( depending on tv model) and wait for few hours would bring video back after doing those steps. More if you financed it. The panel sits in plastic tracks that, sort of, click into the metal chassis. I found a great youtube video on the breakdown. https://youtu.be/I32MBlbRWMs - video to show LED strip repairs. Access more than 500,000+ movies and TV episodes across free and paid channels. demarcus80williams. you have been extremely helpful. It may take 20 or 30 times before I get lucky and it works. @oldturkey03, Marlon Manyweather  in a darkened room turn the TV on to a channel where you have sound etc. Mya Sings-Stuff, TCL repairman came and replaced parts when my tv suddenly went dark for no reason, new parts didn't work either, TCL ended up sending me a check for my tv since it was still under 1st year warranty. But no images. I don't know how to read electronic scopes or repair circuitry, so I went with the $32 replacement parts. I have the same TV and similar to your problem. I have succumb to avoid any tech chit made and controlled by Chinese companies and CCP. • If you cannot see any light, check if the power cord is inserted correctly and the socket is working correctly. Mark-- I think I also saw your comment on the YT video you linked. I’ve been following this thread since Oct 2020 looking for solid answers before I just chit can the unit. TCL made me send pictures of my TV, receipt and video, the hassle alone made me want to say screw it, but I got reimbursed the entire $848, they told me to keep tv because it was too big to pickup so I sold it on Facebook for $150. It was working great until mid-May when he had the same issue everyone is describing in this forum: no picture (black screen), but the sound works when on HDMI1 (connected to the cable box). Kinda makes me think TCL made it easier to repair knowing they were faulty…. January 3 by TCL customer service walked me through the solution. I found that most likely issue was LED backlight strips. Quote #1; Sat Oct 16, 2010 6:57 pm. Turn off fast startup in the TCL settings. If you have the black screen and cant see the settings, how would you advise someone to navigate to the Fast Start settings? 12/15/2020 by With thousands of available channels to choose from. Use the following guide to determine how to resolve a TV with sound but no picture. The LED strips on 1st models were glued in; not easy to get out. I bought it used like a year ago, 11/22/2020 by Here are some steps to ease you through TV picture loss—from prevention to recognition to next steps when your picture finally does go out.TRANSCRIPTHere's a plot twist—often, your TV picture will go out before the sound does, preempting your show with an unwelcome cliffhanger. 2 – Check to be sure all cable and cords are securely connected to the TV inputs and component outputs. Then you need to either enable fast tv start or run system restart to prevent black screen recurring. BTW, I have a smaller 32" Samsung (not a Smart tv) that my kids bought for me about 8 yrs. SOL. I continued to research online, and searched different possible solutions. Going to attempt to swap out the LED Strips. Mine had 1 little screw on each strip, then each slid out easily. I bought the TV in April 2019 from Walmart so it is over a year and out of warranty. Unplug the power cord to the cable box, wait 30 seconds, plug the cable box back in, turn everything on. The parts came from eBay. I was also and it started to show no picture back in early June 2020. I switch the tv on and instantly press the hamburger menu on the remote or through settings - Switch Sports mode on, this can be frustrating in the beginning to do it before the screen goes blank but after a few times it became routine. TV picture is upside down: How do i reset my sharp aquos,no picture: Sharp Aquos LED TV - black/white screen (no picture) but sound: I have connected my sony dvd player to my sharp roku tv but it doesn't show picture or sound? 04/19/2020 by I think the residential warranty is 6 mos? Luckily I was able to get my full refund since my TV messed up only 8 months later I bought another one at the same time in my husband's mamcave that one is still going I am sure it will mess up soon hopefully within warranty, got me a Samsung. Now the picture won't display (backlit but can't make anything out) but sound works and the remote works (can hear the clicks). @captron. • If you can see that the power light is on and there is still no display, proceed to the next step. On your terms. At that point unplugging/replugging would work. It has a built-in protection that shuts the LEDs off if it senses problems. Unplug and count to 10 then plug it back in. Thanks for your time and appreciate all of the posts and links. Used to go to a green screen and now it is black and you have to totally shut the TV off to get a screen back. Less than 2 years old. My hisense tv suddenly turn to black screen,I can hear sound but can not see picture,how can I reset back to factory settings if I can’t see what I’m doing on black screen.Can somebody tell me what is solution to fix this problem,thanks. Then plug one video source (preferably a local DVD/BR or Game console)in and plug the TV in, restart. Step 5: Decide to repair or replaceIf you are not ready to part with your DLP TV, you can have the lamp or ballast replaced. So don't be surprised if you get no replies either . @A B I have the exact model tv as well as you. Threw my hands up and purchased a 65 LG at the AAFES exchange with discounted 4 year warranty for 50 stones. I just bought a 55" Samsung, hopefully it lasts longer. Step 3: Reboot your receiverIf your picture does quit, first make sure that it's not just your receiver acting up. Very little profit for them to do so with no guarantee that it will 100% cure the issue. TCL support really wasn’t any help. The screen is broke but it’s got WiFi. If this many people had the EXACT same issue with a car, they would do a recall. Have Sound but no picture. I don't know deep electronics or how to trace voltage. The video cable is not connected properly or the cable is faulty. Clicks are audible when adjusting the volume or navigating the menu. It has sound, but no picture. Same same. I didn't buy the plungers. I've tried LITERALLY everything else mentioned here and elsewhere online. Televisions made by the Chinese multinational electronics company, TCL. I went researching on youtube. LG TV Has Sound But No Picture. If the problem lies with the inverter, your functioning backlight bulb won't receive power. Also, I visited CHINA a year ago and the TCL brand is everywhere. I found this video on YouTube and am giving it a try! Damaged COAX Cable – Bent … Goto settings, advanced settings, reset the TV/Audio settings. Roku TV Troubleshooting No Audio or Sound but Video or Picture Display is OK; No Audio or Sound but Video or Picture Display is OK. All the LEDs are lighted. None of those checks produced any results. It's a shame you have to do all this for a new TV luckily mine was still under warranty and I got a full refund only had 75" TV 8 months never will I buy this product again. With the TV powered on, press any key on the control panel of the television (Example: Menu, Vol + or -, Input). What a dummy I am! Sergio Rangel. So disappointed as the picture was great. I didn't think about trying to disable that during our troubleshooting. Best of luck to Ron, 07/01/2020 by TCL support is useless. 1. Luis Portilla, Mark_SE If you hear sound but don't see video when you try to watch Netflix, you may be experiencing an issue with your device. You will have to remove the back from your TV and check the power board with a multimeter Post some good images of all of your boards with your question so we an see what you see. How do run with 'fast start' when one has no view of the screen? Lol I had the same problem with the black screen too. Someone helped me move it. Hi, I have an insignia 50" tv. I spent a couple extra bucks & picked somebody east coast to get it faster. For LCD TVs, a failed backlight bulb or inverter could be the culprit. I had a 75 inch, only had for 8 months, garbage, 12/28/2020 by Shawn Isaacs, I have a similar issue and this is how I manage to use my tv. turn the tv on and it usually works fine for a couple of seconds on my PS and then the screen goes blank. I just posted about mines and Ron or someone said go to the power in settings and disarm something well mines was already disarmed so I armed it ,and it work like I first bought it thanks everyone wish everyone have this easy solution like me but I'll never buy another one though. Music Man50, awesome fix, worked as a charm, did go to settings afterward and turned off quick start, I knew when I bought this set that it was cheap and expected it to not last, we will see if with this fix i'll get some more time out of it, January 27 by Picture and quality is still beautiful. The tv was working in the morning as my son was playing xbox. This may require replacing the LCD strips inside the panel or a new power board. Being doing that ever morning. Costs go from ~$25 - $50. No picture. Replug the TV, wait a little while longer than normal for it to cycle back on. I really hope this works! Stancio Battles. Check the warranty statement that should have come with the TV (or look in the user manual for it) how to do this. There must have been an issue with the connection between the cable box and the TV. John Ng'ang'a, Hi I am having a issue were my ONN roku tv is just shown a black screen but the sound is working, 09/28/2020 by Each tv version of my model (55S40x) differs slightly on the breakdown. @mark_sysguy, I got my 55” S405 picture back. 08/03/2020 by There won't be too many wires in it (4?). February 3 by The Roku home screen did work, however, and we were able to watch Netflix. I had to go back into my tv to reconnect the LCD ribbons - I had no pic but brightness the 1st time I finished. If you have a TCL TV there's not much information on them out there. Worked for me. 55in roku smart tv. You may have to find out where the power is coming from for the LED strips, the power board or the mainboard, by finding the cable coming from the panel. Good luck restoring picture or shopping for a new TV! It is a disposable Telly. If the panel cracks, the tv is trash. What do i need to do? geoffwells70. Hey, I am also having the same issue, I tried shining the light in a darkened room and can see shape silhouettes. Veatriz Sandoval, ron peterson Did you try the reset using a series of keystrokes on the remote? Hi everyone I have a ‘55 inch TCL Roku smart tv’. Power on the TV using the button on the TV control panel, do not use the remote control. Mine was doing the same thing and I found a “reset" button on the TV after switching HDMI cables around and trying several different things. jerseegirl7. I have a lg smart tv has sound but no picture, and the power button want turn blue on tv it stays red: TCL Roku 6-series - Logitech z960 surround sound system not switching between DOLBY and Stereo: Solved! Look on YouTube for how to do that. 04/25/2020 by My problem was not a black screen, but a dark screen, that appeared to not have a green added to the red and blue to make a full spectrum of colors. How do I know whether its the LCD strips or the power board. So I would assume it's just a single board that needs to be replaced. Then measure the voltage at a suitable connection point. I finally realized that it was probably a connection problem, so I pulled the hdmi cable out of one of the four ports, and re-inserted it into a different one. ago - I hooked it up while shopping for a replacement for the 55". I had to wiggle mine back & forth to get out. It didn’t work for me. If so you know that your backlight is not working. I ALSO UPDATED MY CREDIT CARD with the ROKU SETUP and I suspect that did play a role in fixing the problem. I only used screwdrivers. 04/12/2020 by There is a YouTube video addressing this exact problem. Follow the troubleshooting steps for your device below to resolve the issue. top 1/3 of pictured is greyed: Sharp Aquos sound fine but zero picture That does not make sense to me but it may be part of the deal. Roku TV all set up correctly but no sound coming out of your TV Speaker, Stereo, Sound Bar, or Headphones? Sorry for all the questions but I'm not super handy or mechanically/electronically inclined so a bit hesitant. Roku provides the simplest way to stream entertainment to your TV. Wait about 10 seconds before you reconnect the receiver, then restore power to it and your TV. The time to fully be ready upon power-on takes my set about 1.5min. TCL No Backlight, Black Screen, Flashlight Test Good, Menu Sounds Good I have a 55” TCL Roku TV (55S405TNAA) that was working fine, then the next time it was turned on has no picture. Whe I came home in the afternoon, it would click to turn on, red light would flash, but no picture. In both cases, if no video is detected on the input, then the TV will usual show a message such as “No video” or “No signal detected”. ), but they didn’t work for us. Make sure to give connectors a little tug after you reconnect them. Go slow and don't pull too hard on anything; except maybe the feet posts. TCL 6 Series Roku TV here. If it is high voltage (>220V DC) it most probably is in the LED strips. Question Sharp Aquos 70" no picture has sound: Question 55" TCL backlight and sound working, NO PICTURE: Question LG 65UF6450 has Sound, picture, but no picture when streaming video: Philips TV sound no picture: No sound but picture: Solved! I also checked the settings to ensure that the brightness was properly set, which it was. I just remembered. I’m working on a tv right now with this issue. Yet if you DIY it route and mess of the unit beyond repair. Other 3 came up/out with, slow prying. !!! Terms — Seeing this now just makes me so mad. I didn't buy the replacement LEDs until I knew I could get it out. Wow, lots of folks dealing with this. The best advice, If it's not under warranty you might as well get rid of it because you'll spend more than you purchase the TV for, unfortunately this is common with these tvs mine gave out 8 months after I bought it but luckily I was able to get a full refund the TV wasn't even able to be fixed they told me to keep it I ended up selling it for 150 on Facebook so I kinda like came out ahead, mine was under full warranty. Good sir. Damaged HDMI Cable. .....better than throwing out the set. I would love to find all of the dumpsters where folks took their units. TV Has Sound But No Picture Troubleshooting Guide - YouTube Someone please HELP me! This will dump any residual electricity in the TV but not reset everything else you have programmed. ron peterson, I got a question still Tokugawa tv. I checked our network on YouTube channel, and it had the same problem, so I knew that it was not only a cable problem. My issue was sound & image that could only be seen w/flashlight. NOTE: If after using a new CABLE the BLACK SCREEN is now gone and you can see the picture and sound, the problem is resolved and the issue was a faulty cable. KiMberly Richard. Tcl) or home screen comes on. The Roku home screen did work, however, and we were able to watch Netflix. I could do the remote trick mentioned above (Home 5x, Up arrow, Rewind 2x, FF 2x, unplug, or the rest button. t.glotfelty. Have Sound but no picture. Takes up to ten minutes. 07/15/2020 by So not happy with this soundbar. good for you. Many technicians do not even wish to touch these units. far more helpful than roku or tcl care to be. Jodie Leister, Well I will try to update my credit card info and see if that works cause nothing unless has it's just black, 12/27/2020 by Of course before all of this. Should you get one local tech that will do it for 100 bucks for labor on top of the parts. Cheap LED strips made sense to me. I have a standard tv with the red, yellow and white cables that i am unable to get the picture to work from my ROKU....i can push the remote and hear the sounds but no picture. I found out that having my fire stick 4K to always be on 4K HDR fixed the issue and it works normally again…. Hold the center button for 15 seconds. Locked shmicoco. Bbb here i come. No lamp, no images. If you can see images, then the problem is the inverter. What worked: I updated my credit card… it had expired and I didn't know that my TV was listed under my old card! Same model TV, mine also 2.5 yrs old like yours...I can see the menu/letters with flashlight test. If powered off and if the TV is no longer covered by the warranty, disconnect the power from the TV, remove the back cover and inspect the power board for any obvious problems such as bulging capacitors and heat stressed components. Didn't help. Maybe like our computers sometimes after a software update we have to reboot the system to have that update stick. After a while unplugging/replugging that stopped working as well. But this next suggestion worked…). Either the top or bottom {think was top) of the LCD had this piece glued in on mine. Has anyone gotten anywhere with BBB? I appreciate your input! On your terms. except when switching sources then you would have to restart the tv. See if that resolved it since a bad cable box can sometimes cause a dark screen as well. Forgot to mention; the YouTube video guy tries to repair his LED strips. Found that if I unplug the set, wait 10sec and plug it back in, it works fine. 06/15/2020 by The reset button fixed the issue…….for now anyway, On mine it's above the input for usb little hole with a button and reset written hope that helped, 12/30/2020 by worked ok for a little over a year then it started white screening when I turned it on the next day after sitting overnight. Step 2: Watch for warning signsThe fluorescent bulb in your LCD TV dims over time. I learned how to do the remote control deal that reboots the TV but I needed to do that each time I wanted to use the set. Boo! This TV was in another room and barely used up until recently. 3 – Make sure you are on the correct input as some TV’s will show a black … Let’s say it costs a median of 400 US bucks and it works fine for 14 months. Here’s what worked for us—turn off the TV and cable box. Did you get your tv to work? Going to reset but doubt it’ll help. Just replaced the power supply and still have the issue. Sharlene Deonat, © 2021 iFixit — Licensed under Creative Commons — Privacy — or 1 yr. - I didn't even bother reaching out to them once I saw their warranty and the hundreds of reports of same issue. Did you simply replace ALL strips rather than search for the one faulty LED bulb?? I can hear the clicking of the remote as chick the various buttons. Sorry about the vague answer but as a DIY repair, testing the power board and the power to the LED strips is the only way to move forward on this. To prevent overheating, keep your backlight system well ventilated and avoid turning your TV on and off repeatedly without allowing it time to cool down in between. Tried everything all of you said. When you see a light turn on above the icon, that's a sure indication that your backlight lamp's days are numbered. And I would watch the short video on YouTube first if you're not real tech savvy. Unfortunately you have to wait much longer for the TV to connect to the internet if u r running it wireless as I. I also have the Roku external speakers (great sound improvement for $150) which take time to connect prior to the wireless internet connection completion. Now your out 250 bucks and the unit may not work the same as it did out of the box. Hey, I am also having the same issue, I tried shining the light in a darkened room and can see shape silhouettes. Good luck hope you find a solution. Millie Kurnosoff. if low voltage (<50V DC) the source of the supply or the mainboard not telling the supply to turn on the power. If you don't hear sound or see video, visit Black screen with no sound. Thanks, Ron! This final effort produced the desired effects, and the picture was totally restored! This should NOT fly with a TV. My tv went out yesterday. Blu-ray players do you mean that the power is turned off or just that the TV is turned off and left on standby? I also unplugged everything to reset to make sure that was not the issue. I can hear all the noises he tv makes. May you offer your source of part(s) and or YT vid? wgfitness@hotmail.com. So should all who had this, I got a full refund but my TV was less than a year old but it took over a month to get it resolved never again will I buy this brand. Accessibility. I just came searching for answers because this happened to me today as well. pssasoftball, Thanks Ron, I did exactly what you said. Kathryn Leogrande, My ruko ltc for one side was black then o5her side went black now it is completely black but have. Try disabling Fast TV Start in the Power section of the Sytem section in Settings. If you turn on your TV and the video or images are displaying properly but you do not hear any sound, try the … These TCL tvs are garbage and they know it. Hailey Parker, Tcl roku smart tv black screen but with sound, Same here. we had to unplug both the tv and the cable box, wait 30 seconds, reconnect and then power on using the roku remote; then all was working. Unplug the tv from the power receptacle, wait 15sec and plug it back in. That =’s basically you rented the telly for 30 bucks a month. If it is not 12 months old yet, make a claim for a manufacturer's warranty repair or replacement. It is by no means an easy repair for the novice. carol meyers, @ceevee35 Glad u experienced the same results as I did. I replaced all of the strips. With your advice, I will probably have to replace LEDs. Guess I messed up! Here’s the TCL warranty information, or search for TCL TV warranty in your location if the link is not applicable to your location . CNET loves the TCL line and TCL is actually the second largest producer of flat screen TV's in the world. Adding images to an existing question, If you cannot see anything (triple check) then it is possible that this is a bad main board or a bad t-con board as wella s the panel (unlikely but possible). Did you use the little plungers to lift the glass or can this be done easily with two people? Posts: 1 Joined: Sat Oct 16, 2010 6:46 pm. IT WORKED, MY AWESOME TCL IS BACK TO ITS DEPENDABLE SELF. No outputs for video can I create one and how once in in the back, January 15 by Jim Brannan. I noticed that it had a kind of red haze when you would turn the tv off. I specifically remember enabling the Fast TV Start feature when I set this TV up for my dad. Then us a flashlight and shine it at an angle against the screen see if you can make out shapes silhouettes etc. Just had this problem happen to me. 2. Disappointing but it is what it is. Topic Author. 06/21/2020 by Sound bar ? If your TV is not showing any picture, check the power light on the Roku Player and the Streaming Device. This is unacceptable. I DID WIN THE PROBLEM BY UNPLUGGING THE TV FOR JUST A FEW MINUTES AND ALSO TURNING OFF ALL QUICK START OPTIONS IN THE SYSTEM MENU.
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